We have just returned home from the wonderful week-end that we spent at your Horseshoe Resort. I want to thank you all from our entire group for the great week-end that you were so helpful in arranging for us. Every single person/employee that we had any dealings with during the week-end were more than accommodating and personable, right from the golf cart lads to the reception desk, the chef and everyone in-between.
All of you that worked with me on the arrangements (for the past year) were so helpful and informative about how to arrange the week-end. Everyone in our group was very pleased with the accommodations, the meals and the golf course.
Thank you again for your help in making this a successful tournament and week-end. A great time was had by all.
Jeannette & Bob Baynton
Baynton Golf Group
As you know, Young Presidents Assistants recently held their Annual Conference at Horseshoe Resort in April 2013. On behalf of our organization, I wanted to take a moment to thank you. All too often people are quick to register complaints and less apt to give praise. In this case, I didn't want to miss the opportunity to give credit where credit is due.
First of all, let me say that our entire Conference, from beginning to end, was a total success. That was thanks, in no small part, to the staff at Horseshoe. Starting with our site visit, Tracey Telford was especially helpful in planning out our Team Building activities and educating us on what she could offer in that program. I truly feel that activity is what made this year's Conference memorable and gave it that extra "something". Despite the fact that we completed the maze in a full-on snow blizzard (in April), the participants all felt like the team building activities really gave them an opportunity to grow closer to each other in a thoroughly fun way! If Tracey had not been so enthusiastic and vocal about what she could offer in this respect, we may have missed out on the best part of our weekend!
From your Front Desk staff, to Housekeeping (particularly Dusteen Gilchrist), to maintenance staff and all the way up to you and Kym Gilmour in the management office, the Resort demonstrated its policy of "never saying no" and every single employee delivered on it - with a smile! I couldn't be happier with the way our group was catered to. Every member of the staff that we dealt with did whatever they could to facilitate whatever we needed and no request was ever denied, regardless of how "last minute" or obscure.
Obviously the meals, the spa, accommodations, meeting spaces, and the resort's facilities were all up to (and above) par - that is what one comes to expect from a place that specializes in conferences. The difference to me was the human element - the staff and the management of the resort went above and beyond. I look bringing the YPA back to Horseshoe again soon and will not hesitate to recommend the site to anyone who asks about a great spot to hold a conference!
Yours very truly,
Young Presidents Assistants
The weekend was such a success! I have only heard wonderful things from everyone! The staff at Horseshoe was phenomenal!!!! Everyone was so impressed at how friendly and professional the staff was there!
Thanks for everything!!!
On behalf of Chas, Dennis and all of us at Backyard Brands, we want to thank you and the team at Horseshoe Resort for making our conference such a huge success. We really appreciate everything that you did to make our conference run smoothly. The team at Horseshoe was responsive, friendly and exceptional in every way.
Of course, we need to say a special thank you to you for the incredible execution of our event and for making sure the details of our event were perfect.
All the best and we look forward to bringing our group back to Horseshoe Resort.
Backyard Brands Inc.
I wanted to let you know that the meeting went well. My group enjoyed themselves extremely, loved the rooms, the food and everything else.
The staff at Horseshoe are wonderful. Everyone from the front desk to the staff at the meals to the ladies at Crazy Horse were all friendly, helpful and very nice to deal with. The golf, the spa & the Tree Top Trekking were all enjoyed. I want to especially thank Luke for looking after our group - he was always there when I needed him and whenever I asked for something he was right on it. There was a woman who looked after some of our meals and breaks - older, blonde/gray hair - she was a delight.
Please thank your staff for making us feel welcome and looking after our needs. Thank you. You and your group made me look like a shining star.
Sales Region Office Co-ordinator