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Season Pass Terms and Conditions

Season Pass Terms and Conditions 

 Horseshoe Resorts Season Pass Protection Policy is based on a pro-rated calendar that offers season pass holders a credit/refund option when they provide appropriate documentation. 

***Terms and conditions apply for this policy***

Below is the 2016.17 Season Pass Protection Refund and Credit Schedule. To be considered for a credit/refund customers must provide the following documentation in their request.

1) Medical certificate 

2) Job relocation

2016.17 Season Pass Protection Refund and Credit Schedule

Date of Purchase   December 1-January 1  January 2-February 1 February 2- March 1  March 2- End of Season 
Credit Available Credit Available
 Credit Available  Credit Available  Credit Available

100%


70%

40%
 
20%
 
10%
Refund Available  Refund Available 
 Refund Available   Refund Available   Refund Available 
70% 40%  10%  No Refund Available  No Refund Available 

Credit = gift card that can be used anywhere on site at Horseshoe Resort.

Steps to submitting your refund/credit request:

1. An email request for credit/refund must be sent to rebekkaw@horseshoeresort.com
2. A dated Medical certificate from the Season Passholder`s doctor or treating physician.
3. Letter from season passholders HR department for relocation and for military service.
4. Pass must be returned to Guest Services before refund/credit is given. 

***Email submission date and receipt for current season passes determines amount of credit/refund provided.

***Not Applicable: Lift Tickets, Triple Plays, Vouchers, or Terrain Park Passes

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