ETIQUETTE
To ensure everyone visiting The Spa has a wonderful experience,
we have outlined the following Spa Etiquette tips.
Spa Reservations: We recommend that you
book your treatments as far in advance as possible to ensure
your most convenient times & dates are available. A credit
card or room number is required to hold all appointments.
Preparing for your Visit: May we suggest
you leave cellular phones, pagers and valuable items behind.
Come dressed as you are and we will make you comfortable for
your appropriate
treatment. Please use the pool, sauna, whirlpool and washroom
prior to your appointment time. If you have booked a salt
glow treatment, we ask that you do not shave for 24-hours
prior to avoid any discomfort.
When to Arrive: Please arrive at least 15
minutes before your scheduled appointment as we ask each client
to complete an assessment form. This enables us to be aware
of any health issues that may affect your treatment. Clients
under 16 years of age must have an adult sign their consent
form. Arriving early guarantees your full treatment time as
we finish our services promptly so as not to delay the next
client.
Cancellation Policy: Please be aware that
we require 24-hour notice of any change or cancellation. A
full charge for all booked procedures will be applied to your
credit card or room if you cancel or change your appointments
within 24-hours. A full charge will also be applied if you
do not show for your scheduled appointments.
Spa Consideration: We strive to achieve
a relaxing experience for each and every client, and ask you
to refrain from using cellular phones within The Spa. Your
privacy is respected at all times and we drape sheets and
towels over any areas not required for certain body treatments.
Taxes and Gratuities: All services are
subject to applicable taxes. Gratuities are not automatically
included in the cost of your treatment. If you wish to tip,
you may have it added to your final bill.
The Finale: All of our trained staff will
recommend products for you to use at home to extend your Spa
experience. We use only the best skin and body care lines
available and can help you with any questions you may have.
Gift Certificates: Are a great way to show
someone you care & are available for treatments or specialized
home care products and can be purchased in person or by telephone,
fax or email.
Special Notes: The Spa is not responsible
for lost or stolen articles. Prices are subject to change
and do not include taxes or gratuities. All Massage Therapists
are Registered and would be happy to provide a receipt for
insurance purposes upon request. Carriage Hills Gold Card
members MUST show their valid card before payment is made
in order to obtain discounts. Discounts apply to the cardholder
only.
Appointment times are approximate.
HOURS OF OPERATION |
| Mon to Wed |
9am - 6pm |
| Thursday |
9am - 7pm |
| Fri |
9am - 8pm |
| Sat |
9am - 7pm |
| Sun |
9am - 4pm |
|
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